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Terms and Conditions

TERMS AND CONDITIONS

A few things you must read and aren’t small print, we just want to be clear.

• Service charge is legally payable on every bill.

• There will be a £10 per person “no-show” fee for all bookings. Like many venues, people not turning up loses us money from drinks revenue, surplus staff not needed, and food wasted. This will automatically come from your card the day after the date of your booking. No money will be taken unless you fail to turn up for your booking without notifying us 24 hours before your booking starts.

• Management reserves the right to remove any guest who is intoxicated or abusive to staff.

• The management reserves the right to refuse admission.

• The booking fee is non-refundable.

• All deposits are non-refundable

• We have multiple types of seating areas in the venue please enquire at the time of booking.  These seats may not necessarily be lower in value.

• Rescheduling a booking is at our discretion.

• We are a non smoking venue

• We are a seated only venue. 

• Outside space is available from 6pm-9pm as per our licence

• We allow pets as long as they are on a leash and well behaved.

• No drug policy in place. If caught bringing or using illegal drugs inside the venue you will be removed immediately and authorities will be contacted.

• We do not allow any fireworks or any such flammable objects inside the venue due to fire security.

ENTRY

• Over 18’s only unless specified.

• No babes in arms.

• It is not always possible to sit large groups together in adjoining seating although every effort will be made to do so.

• Please wait to be seated by one of our team members.

SHOWS / PERFORMANCES

• In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.

• On occasion, due to circumstances outside of our control, performers who appear on the night you attend may not be as previously advertised.  No liability attaches to us for any changes in the performers.

• The venue is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.

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OFFERS / DISCOUNTS / COMPETITIONS:

• Occasionally the venue may offer promotions. These cannot be used in conjunction with any other promotion unless specifically provided for. Pre-purchased tickets will not be refunded and no promotion can be applied retrospectively.  

FOOD/MENUS

• If any individual is intolerant of or allergic to certain ingredients it is the customer’s responsibility to inform us. The menu is subject to change due to seasonal produce. You must ensure we are informed of any allergies at least one week before attending. Every effort is taken to keep ingredients separate; however please be aware that our food is made in an open kitchen and items may contain traces of other products.

• Customers may not bring in their own food and/or drink into the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.

• Patrons not checked 15 minutes after their booking started are considered ‘no-shows’ (for the purpose of catering) and we are not able to guarantee that you will receive your meal. We advise anyone who is going to be late to inform us so we can do our best to accommodate you.

SPECIAL REQUIREMENTS:

• We are proud to have accessible venues, however, it is best to inform us if you do require extra assistance or a table with wheelchair accessibility especially during busy performances.

SERVICE CHARGE

• A mandatory 12.5% service charge will be applied to the total amount of your ticket and food and drink consumed and served at the venue.

GENERAL TS AND C’S

• Our management reserves the right to close earlier than advertised.

• We reserve the right for ourselves or third parties to carry out general filming and recording in and around the venue.

• No responsibility may be accepted for personal property.  Please be aware that extra security measures such as searches may be implemented at any time.