Shipping Policy

Region

Most of UK Mainland

(For BFPO, use postcode)

Most of UK Mainland
Express / Saturday / Sunday
Order by 2pm Monday - Friday

Local London Delivery Postcodes:

EC, HA, N1-N3, N6-N7, N19, NW, SW1, SW3, SW5, SW6, SW7, SW10, SW13, UB, W1-W12, WC

Isle of Wight (PO30-PO42)

Scottish Highlands & Islands postcodes:

AB30-AB49, AB55-AB56, FK17-FK29, HS, IV, KA27-KA28, KW, PA20-PA49, PA60-PA78, PH, TR20-TR29, ZE

Isle of Man, Isles of Scilly, Channel Islands (including Jersey & Guernsey)

Northern Ireland (BT)

Netherlands

Belgium, Luxembourg, Germany

France

Italy, Denmark

Austria, Czech Republic, Finland, Hungary, Lithuania, Poland, Slovakia, Slovenia

Portugal, Spain

Rest of World

Please Note: Due to the nature of the goods we supply, any package large or small may require a signature and age verification upon receiving the goods. In some instances, the courier may leave your goods in a safe place if there is one. Please check your tracking very carefully, you may be presented with options to manage your delivery, depending on the courier.

* Shipping rates are calculated based on the weight of goods ordered. When checking out, the final shipping price will be given. You can use the shipping estimator tool on the checkout page for an accurate quote. All shipping charges are in GBP and inclusive of VAT.

Free delivery is available to only selected UK mainland postcodes for customers who spend over £99 (inc VAT). Simply select the option on checkout and we'll ship your order on our standard 3-5 working days service. For non-Mainland customers or those in the highland, there is no free shipping option. Please use our shipping estimator tool by entering your postcode for a more accurate delivery quote.

FREE DELIVERY OFFER

SIGNING FOR DELIVERIES

The courier drivers are generally not permitted to enter your home or property. You could be asked to verify your age as the goods are of adult nature.

If no one is available to sign for parcels, our courier partner may leave a postage card detailing what they have done with your order, for example, they may state you need to collect your parcel from the local Post Office. In some instances, the courier will leave your goods in a safe place. This is very normal especially if they are familiar with the delivery address.

Deliveries will be made by 6pm on the due date, however, check your tracking number on the courier's online portal for more accurate details. You can also use our order tracking service for further details.

AGE VERIFICATION

Our carriers may follow 'Challenge 25' procedures and if they are in doubt the recipient is not of legal age to accept the delivery, then they will return the goods back to our warehouse. Do ensure you have valid identification available to accept deliveries.

For UK mainland customers, we provide a number of express delivery options including weekends. Please ensure you place your order before 2pm Monday - Friday and select the desired shipping option. For all Next Working Day and Express orders placed after 2pm, you will receive your order on the 2nd or 3rd working day. For example, if you place your order on a Thursday after 2pm, the latest you should receive your order is the following Tuesday by 6pm.

NEXT WORKING DAY, EXPRESS AND SATURDAY & SUNDAY DELIVERIES

For Saturday and Sunday deliveries please place your order before 2pm on Friday. If your order is placed after 2pm on Friday, we will dispatch your order the following week. You can contact our customer services team to change this to an Express delivery.

BULK & LARGE ORDERS

We are one of the very few drink retailers that offer a bulk delivery service. If your order is too heavy to ship by our regular courier, then we'll palletise your goods. Palletised orders are normally received within 3-5 working days. Palletised options will be given on checkout depending on what you've ordered. Our pallet partner will aid you in off-loading the goods. However if for any reason you cannot accept a pallet, please contact our customer services team.

London customers may receive their deliveries via our own driver network, you will receive a call from our logistics team if this is the case.

Please note: If you live in a block of flats, then palletised orders will only be delivered to the front of the building, it is your responsibility to meet the driver and collect the goods. The driver will not assist you to take the goods to your front door or carrying the goods up several flights of stairs.

For all orders placed before 2pm Monday-Friday on an Express service, we will dispatch your order on an Express 24-hour service, unless there is a stock-related issue, in which case our customer services team will contact you. You should receive your order within the timeframe of the shipping option you choose.

SAME-DAY DISPATCH, DELIVERY TIMES & ORDER TRACKING

If your order is not received within 5 working days of receiving a dispatch notification then please get in touch with us immediately and we'll do our best to help you.

An email will be sent to you once your order has been shipped. Tracking details are accessible via email or by logging into your account. In many cases, a signature is required as proof of delivery.

Delivery times may vary due to reasons out of our control, for example, adverse weather conditions, strikes, or even ash clouds. For more accurate timings we will send you an automated email detailing tracking information after your order has been processed. We do not dispatch items during UK public holidays and/or on Weekends (Saturday / Sunday). During public holidays you could be faced with a 1 working day delay in receiving your goods.

All of the above prices are inclusive of VAT and are correct as of March 2021. We may contact you if the shipping details provided are incorrect or if you have been charged the wrong amount, this could result in a delay in you receiving your order.

In some instances, we may not use our courier partner to deliver the goods. Instead, we will send our own driver to deliver your order directly to your front door. Unfortunately, we are currently unable to support a collections service. To discuss your needs please contact our customer services team

COLLECTIONS / NON-COURIER DELIVERY

EUROPEAN & INTERNATIONAL SHIPPING, CUSTOMS AND DUTY CHARGES

Currently, we are not shipping orders to any locations in or outside the European Economic Area due to Brexit-related issues. Channel Islands, Jersey, and Guernsey customers can still order, however, delivery times may be longer than usual.